Measuring our performance

Understanding our Performance

The following section explains our performance for our performance measures and outcome indicators in the Long–term plan 2015-25. Percentage point explanations for performance measures are provided for measures with a significant (10+) variance from target in the Percentage points tables on page 131.

Key Performance Measures
1 GovernanceTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
1.1 Governance, information and engagement          
To measure the quality of the public’s involvement in Council decision-making
Residents (%) satisfaction with the level of consultation (i.e. the right amount) 44% 53% 53% 55% (2)
Residents (%) who are satisfied or neutral (neither satisfied nor dissatisfied) with regard to their involvement with decision-making 70% 74% 59% 75% (16)*
To measure the quality and timeliness of residents’ access to information          
Council and committee agendas (%) are made available to the public within statutory timeframes (two working days prior to the meeting) 100% 100% 94% 100% (6)
Council and committee agendas (%) that are made available to elected members five days prior to the meeting and to the public four days prior to the meeting 59% 65% 91% 80% 11*
Residents (%) who agree that Council information is easy to access (i.e. from web centre, libraries, newspapers etc.) 36% 48% 49% 55% (6)
Residents (%) who agree that Council website is easy to navigate and get information from 63% 62% 61% 70% (9)
Contact Centre response times - calls (%) answered within 30 seconds 80% 84% 80% 80% 0
Contact Centre response times - emails (%) responded to within 24 hours 100% 100% 93% 100% (7)
1.2 Māori and mana whenua partnerships          
To measure the health of our relationship with mana whenua          
Mana whenua partner satisfaction with Council relationship (satisfied and very satisfied) Satisfied Satisfied Satisfied Satisfied N/A
To measure the engagement of the city’s Māori residents          
Māori residents (%) who are satisfied or neutral (neither satisfied nor dissatisfied) with regard to their involvement with decision-making 56% 69% 65% 75% (10)*

* See Percentage points explanation tables

Outcome Indicators
1 GovernanceTop

Council outcome indicator Source Data (2014, 15 and 16)
Residents (%) who agree that decisions are made in the best interests of the city WCC RMS 2016 36%
36%
34%
Residents (%) who state that they understand how the Council makes decisions WCC RMS 2016 30%
35%
33%
Residents (%) who understand how they can have input into Council decision-making WCC RMS 2016
(New in 2016)
46%
Mana whenua partners agree that the use and protection of the city’s resources for the future is appropriate WCC Strategy and Research Both Agree

Both Agree

1 Agreed and
1 Partner was not sure
Residents (%) who believe they have the opportunity to participate in city life WCC RMS 2016 64%
78%
74%
Voter turnout in local elections, referendums and polls WCC Democratic Services 2010 39%
2013 41%

Performance Measures
2 EnvironmentTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
2.1 Gardens, beaches and green open spaces          
To measure the quality of the open spaces we provide
Residents’ satisfaction (%) with the quality and maintenance of green open spaces - local parks, playgrounds and reserves; botanic gardens; beaches and coastal areas; and walkways 89% 87% 85% 90% (5)
Number of visitors to the Botanic Gardens (including Otari-Wilton’s Bush) 1,542,535 1,354,681 1,147,067 1,280,000 (132,933)*
To measure the quality of street cleaning services
Residents’ satisfaction (%) with the quality of street cleaning 74% 75% 76% 85% (9)
Street cleaning (%) compliance with quality performance standards 95% 97% 97% 98% (1)
To measure the quality and quantity of work we undertake to protect biodiversity
We will plant two million trees by 2020 New in LTP - 1,345,773 1,389,777 (44,004)
High value biodiversity sites (%) covered by integrated animal pest control or weed control 52% 67% 52% 55% (3)
Proportion of grant funds successfully allocated (through milestones being met) 97% 100% 100% 95% 5
2.2 Waste reduction and energy conservation
To measure the quality of waste reduction and recycling services
Residents (%) satisfaction with recycling collection services 78% 86% 84% 85% (1)
Waste diverted from the landfill (tonnes) 18,765 tonnes 18,048 tonnes 17,431 tonnes 16,500 tonnes 931 tonnes
Residents (%) who regularly use recycling (including weekly, fortnightly or monthly use) 60% 61% 96% 90% 6
To measure the quality of our waste disposal services
Residents (%) satisfaction with waste collection services 76% 85% 85% 90% (5)
Energy sourced from the Southern Landfill (GWh) 7.0GWh 7.6GWh 7.65GWh 8GWh (0.35GWh)
To measure the amount (quantity) of the Council’s energy consumption and emissions
WCC corporate energy use (including WCC general)

WCC pools and recreation centres WCC CCOs)kWh
21,069,031kWh
18,446,633kWh
 
6,968,518kWh
20,660,224kWh
19,320,398kWh
 
7,204,428kWH
19,854,825kWh
22,300,682kWh
 
6,673,381kWh
(Decrease in energy use from previous year) 805,399
(2,980,284)
 
531,047
WCC corporate greenhouse gas emissions First year of trend N/A 92,832 tonnes As part of the Low-Carbon Capital Plan all 2020 targets were revised and only 2050 targets were kept) -
2.3 Water          
To measure the quality of water supplied to residents and the services that ensure security of supply
Compliance with Drinking Water Standards for NZ 2005 (revised 2008) (Part 4 bacterial compliance criteria) (Part 5 Protozoal compliance criteria)( Last year we measured/graded the 11 zones of Wellington City’s water supply against A1 target) 100%
Achieved
100%
Achieved
100%
Achieved
100%
Achieved
0
Maintenance of water supply quality gradings from Ministry of Health Maintained Maintained Maintained Maintain -
Customer satisfaction with water supply 99% 97% 91% 90% 1
Number of complaints about:
(a) drinking water clarity
(b) drinking water taste
(c) drinking water odour
(d) drinking water pressure or flow
(e) drinking water continuity of supply
(f) responsiveness to drinking water complaints per 1,000 connections*
DIA (New) DIA (New) 13 Baseline -
Median response time for:
(a) attendance for urgent call outs
(b) resolution for urgent call outs
(c) attendance for non-urgent call outs
(d) resolution non-urgent call outs*
DIA DIA
50Mins
2.80 Hours
28.7 Hours
46.35 Hours

60 Mins
4 Hours
36 Hours
15 Days

10 Mins*
1.2 Hours*
7.3Hours*
13.1 Days*
Percentage of real water loss from networked reticulation system 11% 13% 12% <14% 2
Average drinking water consumption/resident/day 254 litres per resident per day 273 litres per resident per day 369 litres per resident per day 375 litres per resident per day 6 litres per resident per day
Number of unplanned supply cuts per 1,000 connections New in LTP - 1.2 <4 2.8*
2.4 Wastewater          
To measure the quality and timeliness of the wastewater service
Number of wastewater reticulation incidents per km of reticulation pipeline (blockages) New in LTP New in LTP 0.57 <=1.2 0.63*
Dry weather wastewater overflows/1,000 connections* DIA (New) DIA (New) 0.55 0 (55)*
Customer satisfaction with the wastewater service 100% 97% 84% 75% 9
Number of complaints about:
(a) wastewater odour
(b) wastewater system faults
(c) wastewater system blockages
(d) responsiveness to wastewater system issues
per 1,000 connections*
DIA (New) DIA (New) 22 Baseline -
Median response time for wastewater overflows:
(a) attendance time
(b) resolution time*
DIA (New) DIA (New) 0.73 Hours
2.35 Hours
<=1 Hours
<=6 Hours
0.27 Hours*
3.65 Hours*
To measure the impact of wastewater on the environment
Breaches of resource consents for discharges from wastewater system. Number of:
- abatement notices
- infringement notices
- enforcement orders
- convictions
for discharges from wastewater system*
New in LTP - 1 0 1
2.5 Stormwater          
To measure the quality and timeliness of the stormwater service
Number of pipeline blockages per km of pipeline New in LTP - 0.04 <=0.5 0.46*
Customer satisfaction with stormwater management 100% 95% 68% 75% 7
Number of complaints about stormwater system performance per 1,000 connections New in LTP - 12 Baseline -
Median response time to attend a flooding event New in LTP   49 Mins <=60 Mins 11 Mins*
To measure the impact of stormwater on the environment
Breaches of resource consents for discharges from stormwater system. Number of:
- abatement notices
- infringement notices
- enforcement orders
- convictions
for discharges from stormwater system
New in LTP - 0 0 0
Number of flooding events* DIA (NEW) DIA (NEW) 1 Trend only -
Number of habitable floors per 1,000 connected homes per flooding event* DIA (NEW) DIA (NEW) 0.014 Trend Only -
Percentage of days during the bathing season (1 November to 31 March) that the monitored beaches are suitable for recreational use 85% 93% 100% 90% 10*
Percentage of monitored sites that have a rolling 12 month median value for E.coli (dry weather samples) that do not exceed 1,000 cfu/100ml New in LTP - 93% 90% 3
2.6 Conservation attractions          
To measure the success of our investments in conservation attractions
Zoo - total admissions 227,434 225,927 260,809 234,713 26,096*
Zealandia - visitors 99,213 97,421 125,849 95,947 29,902*

* See Percentage points explanation tables

DIA (NEW) New Department of Internal Affairs Mandatory Measure

Outcome Indicators
2 EnvironmentTop

Council outcome indicator Source Data (2014, 15 and 16)
Open space land owned or maintained by WCC - total hectares and square metres per capita WCC Parks, Sport and Recreation Sqm Per Capita
206sqm
198sqm
188sqm

Hectares
4,213
3,967
3,833
Residents’ usage of the city’s open spaces - local parks and reserves, botanic gardens, beaches and coastal areas, and walkways WCC RMS 2016 See Reference page Table 1
Residents’ perceptions that the natural environment is appropriately managed and protected WCC RMS 2016 77%
78%
79%
Hours worked by recognised environmental volunteer groups and botanic garden volunteers WCC Parks, Sport and Recreation 34,611
43,880
45,009
Water consumption (commercial and residential combined) Wellington Water 26.4b
26.6b
24.5b Litres
Freshwater biological health (macro invertebrates) - Makara, Karori, Kaiwharawhara and Porirua streams Greater Wellington Regional Council See Reference page Table 2
Freshwater quality - Makara, Karori, Kaiwharawhara and Porirua streams (note data for Owhiro Stream not available) Greater Wellington Regional Council See Reference page Table 3
Energy use per capita Wellington Electricity 6.6
6.6
6.6 MWh
Number/sqm of ‘green star’ buildings/space in the city NZ Green Building Council 141,365m²
141,365m²
19,844m²
Total kerbside recycling collected per capita WCC Waste Operations 0.060718987
0.059155
0.054597645 Tonnes
Total waste to the landfill per capita WCC Waste Operations 0.40
0.41
0.41 Tonnes
Selected indicators from the City Biodiversity Index (specific indicators to be confirmed) WCC Parks, Sport and Recreation New Biodiversity Index indicators will be confirmed in November 2016

Performance Measure
3 Economic DevelopmentTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
3.1 City promotions and business support          
To measure the quality of our investments in promoting the city
WREDA - Positively Wellington Tourism partnership funding 50% 46% 48% Maintain council’s funding at less than 50% of total income Achieved
(2)
To measure the usage of WCC supported events          
Estimated attendance at WCC supported events 670,368 898,968 978,188 500,000 478,188*
To measure the quality of our investments in economic development
Events Development Fund - ratio of direct spend to economic impact 23:1 23:1 25:1 20:1 5:1
The proportion of grant funds successfully allocated (through milestones being met) N/A 100% No Reporting in 15/16 95% -

* See Percentage points explanation tables

Outcome Indicators
3 Economic DevelopmentTop

Council outcome indicator Source Data (2014, 15 and 16)
Number of domestic and international visitors (guest nights) Statistics NZ Domestic
1,396,402
1,426,141
1,542892

International
686, 692
769,714
743,203
Average length of stay - international and domestic Statistics NZ 2.12 Nights
2.14 Nights
2.12 Nights
Number of major conferences WREDA 619
633
599
Number of A-level events held in Wellington and their economic contribution WREDA 10 - $30.9m
12 - $29.9m
11 – $36.5m
New Zealand’s top 200 companies based in Wellington Deloitte Top 200 Businesses 21
22
21
Business enterprises - births and growths (net growth in business) Statistics NZ 0.1%
2.9%
0.4%
Domestic and international airline passengers entering Wellington airport Wellington International Airport Limited Domestic:
4,684,000
4,682,000
4,899,000

International:
753,000
775,000
897,000
Free wifi usage (logons/day) - waterfront and central city Citylink




Trademe
CBD
2,431,247
6,816,785
17,990,606

Waterfront
194,852
142,366
299,844
Pedestrian counts - average of various Lambton Quay sites WCC Golden Mile Pedestrian Survey 2015 2,069
1,971
2,052
Businesses and employees in research and development sector Statistics NZ See Reference Page Table 4
Secondary (international) and Tertiary (international and domestic) students enrolled per 1,000 residents WREDA Secondary International Students:
347
363
1080

Tertiary Students per 1000 residents:
3
3
7
Events/activities held with international cities (in Wellington and overseas) WCC International Relations 76
72
75

Performance Measures
4 Cultural WellbeingTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
4.1 Arts and culture activities          
To measure the quality and usage of our arts and culture support activities
Attendee satisfaction with Council supported arts and cultural festivals 86% 84% 85% 90% (5)
User (%) satisfaction with Toi Pōneke facilities and services 83% 91% 89% 90% (1)
Economic contribution ($) the NZ Festival makes to the city’s economy (direct new spend) $70m - $32,092,900 $40m (7,907,100)*
The proportion of grants funds successfully allocated (through milestones being met) 100% 96% 98% 95% 3
Proportion of outcomes delivered (previous projects - weighted by $ value) 100% 95% 98% 90% 8
Venues subsidy - total number of performers and attendees at supported events 13,878 12,564 113,390 Increase on previous year Achieved
Cultural grants - % first time applicants who are successful 63% 43% 38% 50% (12)*

* See Percentage points explanation tables

Outcome Indicators
4 Cultural WellbeingTop

Council outcome indicator Source Data (2014, 15 and 16)
Residents frequency of engagement in cultural and arts activities WCC RMS 2016 See Reference Page Table 5
New Zealanders’ and residents’ perceptions that “Wellington has a culturally rich and diverse arts scene” National Wellington Reputation Survey Results 2016 New Zealand
84%
84%
81%

Residents
89%
91%
92%
Resident perceptions that Wellington’s local identity (sense of place) is appropriately valued and protected WCC RMS 2016 72%
76%
78%
Events held at key city venues Positively Wellington Venues 1,689
1,647
958
New Zealanders’ and residents’ perceptions that “Wellington is the arts capital of New Zealand” National Wellington Reputation Survey Results 2016 New Zealanders
52%
57%
58%

Residents
68%
63%
66%
New Zealanders’ and residents’ perceptions that “Wellington is the events capital of New Zealand” National Wellington Reputation Survey Results 2016 New Zealanders
31%
34%
36%

Residents
48%
46%
52%
Residents’ (%) agreement with the statement that “Wellington is an easy place to get involved in the arts” National Wellington Reputation Survey Results 2016 80%
85%
86%
Te Papa visitors - total visitors, overseas visitors and NZ visitors from outside the region Te Papa – New measure in LTP Total 1,784,939
Overseas 708,371
NZ outside region 581,986
Customer (%) satisfaction with the NZ Festival Nielsen - 2016 NZ International Arts Festival Review 2014 87%
2016 91%
Total tickets sold (#) to the NZ Festival and the proportion sold to customers outside the region New Zealand International Arts Festival 2014 115,892
2016
Excl. **Tattoo 95,000
Tattoo 84,455
Incl. Tattoo 179,455

Proportion sold to out of region
2014 31% (35,927)
2016 Excl. Tattoo 19% (18,050)
Tattoo 63% (53,601)
Incl. Tattoo 40% (71,651)
Total visits to museums and galleries (including Carter Observatory – now called Space Place) Wellington Museums Trust 601,743
689,414
688,169

Performance Measures
5 Social and RecreationTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
5.1 Recreation promotion and support          
To measure the quality and usage (quantity) of the recreation facilities we provide
User (%) satisfaction – swimming pools 82% 85% 88% 90% (2)
User (%) satisfaction – recreation centres and ASB centre Recreation Centres
88%

ASB Centre
88%
Recreation Centres
85%

ASB Centre
86%
Recreation Centres
87%

ASB Centre
91%


90%


90%


(3)


1
User (%) satisfaction – sportsfields (including artificial sportsfields) Grass
83%

Artificial
89%
Grass
78%

Artificial
89%
Grass
42%

Artificial
94%

85%


85%

(43)*


9
Visits to facilities – swimming pools 1,222,725 1,234,283 1,300,700 1,248,000 52,700
Visits to facilities – recreation centres and ASB Centre 321,723 324,878 1,077,573 1,050,000 27,573*
ASB Centre courts utilisation (%) 41% 46% 50% 45% 5
Sportsfields – % of scheduled sports games and training that take place Winter
78%

Summer
89%
Winter
88%

Summer
99%
Winter
79%

Summer
99%
Winter
80%

Summer
90%

(1)


9
Marinas occupancy 97% 98% 96% 96% 0
Artificial sportsfields % utilisation – peak and off-peak (summer and winter) Peak Winter
76%

Peak Summer
35%

Off-peak Winter
18%

Off-peak Summer
16%
Peak Winter
68%

Peak Summer
32%

Off-peak Winter
25%

Off-peak Summer
11%
Peak Winter
68%

Peak Summer
36%

Off-peak Winter
15%

Off-peak Summer
10%
Peak Winter
80%

Peak Summer
40%

Off-peak Winter
25%

Off-peak Summer
20%


(12)*



(4)



(10)*



(10)*
5.2 Community support          
To measure the quality and usage (quantity) of the housing services we provide
Tenant satisfaction (%) with services and facilities 90% 94% 94% 90% 4
Tenant rating (%) of the overall condition of their house/apartment (good and very good) 89% 95% 96% 90% 6
Tenant (%) sense of safety in their complex at night 78% 78% 75% 75% 0
Occupancy rate of available housing facilities 98% 95% 94% 90% 4
All tenants (existing and new) housed with policy 99% 99% 99% 98% 1
To measure the progress of the Housing Upgrade Project
Agreed milestones, design standards and budgets are met in accordance with the agreed works programme and Deed of Grant between the Crown and the Council Partially Achieved Achieved Achieved To Achieve Achieved
To measure the quality and usage (quantity) of our community and recreation support services (including libraries)
Libraries – user (%) satisfaction with services and facilities 83% 87% 93% 90% 3
E-library users satisfaction (%) with the online library collection 78% 84% 85% 75% 10*
Accessible Wellington Action Plan initiatives planned for next year 95% 77% 85% 90% (5)
The proportion of grants fund successfully allocated (through milestones being met) 100% 100% 100% 95% 5
Proportion of outcomes delivered (previous projects) - weighted by $ value 100% 100% 100% 90% 10*
Libraries – residents (%) who are registered members 74% 77% 79% 75% 4
Libraries – physical visits 2,310,848 2,276,034 2,248,409 2,400,000 (151,591)
Libraries – website visits 2,283,909 3,630,775 3,809,967 2,500,000 1,309,967*
Library items issued 2,952,353 2,902,402 2,923,042 3,000,000 (76,958)
Occupancy rates (%) of Wellington City Council Community Centres and Halls 35% 34% 39% 45% (6)
5.3 Public Health and Safety          
To measure the quality of our public health and safety services and programmes and our timeliness in responding to service requests
Dog control – urgent requests responded to within one hour and non-urgent within 24 hours Urgent
97%

Non-urgent
99%
Urgent
100%

Non-urgent
99%
Urgent
100%

Non-urgent
100%
Urgent
100%

Non-urgent
99%
Urgent
0

Non-urgent
1
WCC public toilets – urgent requests responded to within four hours and non-urgent within three days Urgent
100%

Non-urgent
100%
Urgent
99%

Non-urgent
99%
Urgent
100%

Non-urgent
100%
Urgent
100%

Non-urgent
95%
Urgent
0

Non-urgent
5
WCC public toilets (%) that meet required cleanliness and maintenance performance standards 100% 100% 100% 95% 5
Percentage of medium, high and very high risk premises that are inspected annually 100% 100% 100% 100% 0
Percentage of inspections of medium, high and very high risk premises that are carried out during peak trading hours 34% 35% 28% 25% 3
Graffiti removal – response timeframes met New in LTP - 85% 80% 5

* See Percentage points explanation tables

Outcome Indicators
5 Social and RecreationTop

Council outcome indicator Source Data (2014, 15 and 16)
Residents’ usage of City Council community and recreation facilities WCC RMS 2016 Community Centre
20%
22%
20%

Community Hall
19%
19%
21%
Residents’ perceptions that Wellington offers a wide range of recreation activities WCC RMS 2016 76%
85%
82%
Residents’ frequency of physical activity WCC RMS 2016 65%
71%
74%
Residents’ perceptions that there are barriers to participating in recreation activities WCC RMS 2016 See Reference Page Table 6
Residents’ importance of sense of community in local neighbourhood WCC RMS 2016 2012 – 75%
2014 – 71%
(Biennial Result)
Residents’ usage of libraries and frequency of use WCC RMS 2016 See Reference Page Table 7
Residents’ engaging in neighbourly actions WCC RMS 2016 See Reference Page Table 8
Housing Services tenants who report positive social contact 2016 Tenant Survey 88%
94%
94%
Residents’ perceptions - city and community safety issues of most concern WCC RMS 2016 See Reference Page Table 9
Recorded crime and resolution rates - by categories NZ Police *Police changed the way they report crime statistics
Number of notifications of the most prevalent food and water-borne diseases WCC Public Health 238
207
197
Residents’ life expectancy Statistics NZ 2012-14
Male 81
Female 84
Food premises - number of cleaning notices and closures per year WCC Public HealthNew in LTP Cleaning notices
16
17
8

Closures
3
1
2
Percentage of food premises with an inspection rating of excellent or very good that maintain or improve their inspection rating WCC Public Health 89%
99%
93%
Number of uses of Leisure Card Recreation Wellington 122,446
126,316
138,447
Dog control - complaints received (% of registered dogs) WCC Public Health 30%
22%
24%

Performance Measures
6 Urban DevelopmentTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
6.1 Urban planning, heritage and public spaces development (including Waterfront development)          
To measure the quality of our urban planning, heritage protection and development work
Residents (%) who agree the city is developing in a way that maintains high quality design New in LTP New in LTP 55% Baseline -
District Plan listed items that are removed or demolished Nil Nil Nil Nil Nil
Residents (%) who agree the central city is lively and attractive 80% 86% 85% 87% (2)
Residents (%) who agree their local suburban centre is lively and attractive 45% 48% 47% 60% (13)*
Residents (%) who rate their waterfront experience as good or very good 88% 94% 92% 90% 2
The proportion of grant funds successfully allocated (through milestones being met) 100% 100% 64% 95% (31)*
Residents (%) who agree heritage items are appropriately valued and protected 60% 64% 69% 65% 4
6.2 Building and Development Control          
To measure the timeliness of our building and development control services
Building consents issued within 20 working days 92% 98% 92% 100% (8)
Code of Compliance Certificates issued within 20 working days 99% 96% 96% 100% (4)
Land Information Memorandums (LIMs) issued within 10 working days 91% 81% 99% 100% (1)
Resource consents (non-notified) issued within statutory timeframes 100% 100% 100% 100% 0
Resource consents that are monitored within 3 months of project commencement 98% 99% 97% 90% 7
Subdivision certificates - Section 223 certificates issued within statutory timeframes 100% 100% 100% 100% 0
Noise control (excessive noise) complaints investigated within one hour 99% 98% 96% 90% 6
Environmental complaints investigated within 48 hours 100% 99% 98% 98% 0
To measure the quality of our building and development control services
Customers (%) who rate building control services as good or very good 69% 76% 79% 70% 9
Building Consent authority (BCA) accreditation retention (2-yearly) Retained Retained Accreditation not tested this year To retain -
To measure our progress on earthquake risk mitigation
Earthquake prone building notifications (section 124) (%) that are issued without successful challenge 100% 99% 100% 95% 5

* See Percentage points explanation tables

 

Outcome Indicators
6 Urban developmentTop

Council outcome indicator Source Data (2014, 15 and 16)
Residents’ perceptions that Wellington is a great place to live, work and play WCC RMS 2016 Live
89%
96%
95%

Work
62%
63%
66%

Play
88%
93%
90%
Value of residential and commercial building consents Statistics NZ Residential
$256m
$246m
$233m

Commercial
$271m
$302m
$359m
Population - growth and density (central city, growth spine) WCC GIS
As at Census 2013 same data
Central city (people)
11,797

Growth spine (people)
25,301
Residents’ perceptions of the city centre as an easy place to get to, use and enjoy WCC RMS 2016 See reference Page Table 10
Residents’ perceptions of urban design/urban form safety issues (i.e. graffiti, vandalism, poorly lit public spaces, etc.) WCC RMS 2016 See Reference Page Table 11
Building density throughout the city WCC GIS See Reference Page Table 12
Proportion of houses within 100metres of a public transport stop WCC GIS See Reference Page Table 13
Residents’ perceptions that heritage items contribute to the city and local communities’ unique character WCC RMS 2016 City
86%
92%
92%

Local community
67%
71%
72%
New Zealanders’ perceptions that Wellington is an attractive destination WCC RMS 2016 80%
78%
81%

Performance Measure
7 TransportTop

Performance measure 2013/14 2014/15 2015/16
Actual
2015/16
Target
Actual difference /Difference in % points*
7.1 Transport          
To measure the quality and timeliness of the transport infrastructure and service
Residents’ condition (%) rating of the network - roads and footpaths (good or very good) Roads
67%

Footpaths
69%
Roads
66%

Footpaths
71%
Roads
66%

Footpaths
67%
Roads
75%

Footpaths
75%

(9)


(8)
Requests for service response rate - urgent (within two hours) and non-urgent (within 15 days)* Urgent
84%

Non-urgent
89%
Urgent
96%

Non–urgent
97%
Urgent
96%

Non-urgent
98%
Urgent
100%

Non-urgent
100%

(4)


(2)
Roads (%) which meet smooth roads standards (average quality of ride on sealed local road network, measured by Smooth Travel Exposure based on NAASRA counts)* 76% 77% 75% 70% 5
Footpath (%) condition rating (measured against WCC condition standards)* DIA (NEW) DIA (NEW) 97% 97% 0
Street lighting (%) for major roads (arterial, principal and collector roads) meets national standards 93% 97% 97% 100% (3)
Residents’ satisfaction (%) with street lighting in the central city and suburban areas Central City
78%

Suburbs
51%
Central City
80%

Suburbs
55%
Central City
78%

Suburbs
54%
Central City
85%

Suburbs
75%

(7)


(21)*
Sea wall and retaining wall condition rating - walls (%) rated 3 or better (1 very good, 5 very bad) 91% 91% 91% 90% 1
Percentage of the sealed local road network that is resurfaced* DIA (NEW) DIA (NEW) 9 % 10% (1)
7.2 Parking          
To measure the quality of our parking provision          
On-street car park turn-over rates - weekdays and weekends Weekdays
6.3

Weekends
5.2
Weekdays
6.3

Weekends
4.8
Weekdays
6.1

Weekends
4.7
Weekdays
6.8

Weekends
5.2

(0.7)*


(0.5)*
On-street car park average occupancy 74% 80% 78% 75% 3
On-street car park compliance - time restrictions and payment Time
93%

Payment
85%
N/A N/A Time
95%

Payment
90%
*
Residents’ perceptions (%) that parking enforcement is fair 33% 50% 48% Increase from previous year -

* See Percentage points explanation tables

DIA (NEW) New Department of Internal Affairs Mandatory Measure

Outcome Indicators
7 TransportTop

Council outcome indicator Source Data (2014, 15 and 16)
Residents’ perceptions that peak traffic volumes are acceptable WCC RMS 2016 53%
47%
43%
Residents’ perceptions that the transport system allows easy access to the city WCC RMS 2016 64%
66%
63%
Residents’ perceptions of quality and affordability of public transport services WCC RMS 2016 Convenient
68%
70%
69%

Affordable
40%
38%
46%
Air quality monitoring (i.e. nitrogen dioxide, carbon monoxide, and particulate matter peaks) Greater Wellington Regional Council See Reference Page Table 14
Change from previous year in the number of road crashes resulting in fatalities and serious injury.* (YTD) New Zealand Transport Authority Fatal 3
Serious 57

Fatal 3
Serious 46

Fatal 1
Serious 15
Social cost of crashes (YTD) New Zealand Transport Authority Fatal $12,303,000
Serious $43,457,000
Total $79,020,000*

Fatal $12,850,000
Serious $34,590,000
Total $ 69,289,000*

Fatal $4,101,000
Serious $11,391,000
Total $ 20,361,000*
*Excluding minor
Residents’ perceptions of transport related safety issues (i.e. issues of most concern) WCC RMS 2016 See Reference Page Table 15
Number of cyclists and pedestrians entering the Central Business District (weekdays) WCC Infrastructure See Reference Page Table 16
Residents (%) who agree the transport system allows easy movement around the city - vehicle users and pedestrians WCC RMS 2016 64%
66%
63%