Statements of Service Provision
This Statements of Service Performance (SSP) section outlines the activities and services we have undertaken over the year as well as how well we performed in year one of our LTP.
We have changed the presentation of our SSP this year by telling our performance story with a focus on how our achievements relate to our outcomes. Each activity chapter now includes a high level strategy map that shows the logic, or line of sight, between our money, the activities we committed to in our LTP objectives, and our outcomes. To understand the line of sight between our varying activities, and our outcomes, we shade text within the strategy maps (bold text means solid line of sight). Under each of our key activity areas we carry out a number of sub activities that align to our outcomes. We have included an outcome table under each strategy map to explain the relationship between the sub activity and our outcomes. We call this our outcome statements and we use them to tell our narrative about our key achievements for the year.
Working with others, particularly our CCOs is a big part of how we will achieve our outcomes. This year we have included information (as a stand-alone table) relating to our CCOs within relevant activity chapters.
|Green||Performance on target or improved|
|Amber||Performance within 3 percentage points of target|
|Red||Did not achieve|
Percentage point explanations for performance measures are provided for measures within 10 percentage points from target. For our outcome indicators, which often don’t have targets, we measure our performance against results in 2014/15 using the same traffic light system.