Statements of Service Provision

This Statements of Service Performance (SSP) section outlines the activities and services we have undertaken over the year as well as how well we performed in year one of our LTP.

We have changed the presentation of our SSP this year by telling our performance story with a focus on how our achievements relate to our outcomes. Each activity chapter now includes a high level strategy map that shows the logic, or line of sight, between our money, the activities we committed to in our LTP objectives, and our outcomes. To understand the line of sight between our varying activities, and our outcomes, we shade text within the strategy maps (bold text means solid line of sight). Under each of our key activity areas we carry out a number of sub activities that align to our outcomes. We have included an outcome table under each strategy map to explain the relationship between the sub activity and our outcomes. We call this our outcome statements and we use them to tell our narrative about our key achievements for the year.

Working with others, particularly our CCOs is a big part of how we will achieve our outcomes. This year we have included information (as a stand-alone table) relating to our CCOs within relevant activity chapters.

To tell our performance story we use our performance measures and outcome indicators from the LTP. This information is drawn from a wide variety of sources, including our annual Residents’ Monitoring Survey9 . Our performance measures include the mandatory non-financial performance measure rules required under the Local Government Act 2002. This year our performance information can be found in the following stand-alone chapter titled ‘Measuring our Performance’. Where these measures are useful to our performance discussion, we have highlighted this detail in each activity chapter. Our performance in 2015/16 is measured by comparing our actual achievements against the targets we established for each measure in the LTP. In measuring our outcome indicators we use a traffic light system (red, orange and green) to show whether we achieved our target.
Traffic light Performance
Green Improved performance Performance on target or improved
Amber Did not achieve Performance within 3 percentage points of target
Red Did not achieve Did not achieve


Percentage point explanations for performance measures are provided for measures within 10 percentage points from target. For our outcome indicators, which often don’t have targets, we measure our performance against results in 2014/15 using the same traffic light system.

9The Residents’ Monitoring Survey (RMS) has two parts, both of which are weighted to be representative of Wellington’s population in terms of age, gender and ward. All participants are aged over 18, with 760 responses to part 1 and 686 for part 2. The standard margin of error is +/-3.55% for part 1, and +/-3.74% for part 2. Over the last few years, we have made the transition from conducting our Residents Monitoring Surveys using telephone surveys to now conducting them online. Therefore, because of this methodology change, previous results are not directly comparable. Consequently, only three years of data is included for any measures taken from the RMS.